Refund and Cancellation Policy

Tests cannot be refunded once bought. This includes tests you have not used yet. They do not expire, so you can use them whenever you like.

If we cannot produce your results for a test, that test is returned to your account automatically. You do not need to contact us.

If you think you should get a refund, for example because you were charged twice for one purchase, or charged without receiving your tests, email support@pankobyte.com with:

• the email address you sign in with
• the date and amount of the payment
• the reason for your request

We review every request and reply by email. If we approve a refund, the money goes back to the payment method you used, usually within 5 to 7 working days, and the tests from that purchase are removed from your account.

Every purchase is a one-time payment. There is no subscription and nothing renews, so there is nothing to cancel.

If money left your account but the payment did not complete, your bank or Razorpay usually returns it automatically within 5 to 7 working days. If it does not, email us.